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Data Protection

Pro-Net is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.

Pro-Net needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, individual contact names, job titles, postal address, telephone numbers, fax numbers and e-mail addresses. Pro-Net also has access to personal data that is generated over the Pro-Net network including IP and email addresses for incoming and outgoing data and network usage data.

In certain circumstances Pro-Net may also collect financial information about Pro-Net customers and end users from third parties to enable Pro-Net to assess its risks in granting credit terms.

Pro-Net obtains personal data in a number of ways including orders placed by customers and end users, from enquiries made by existing customers and potential customers via the Pro-Net website, from third party list brokers; from service partners, and directly from the Pro-Net network.

Most of Pro-Net's use of personal data is necessary to enable it to provide a service to its customers and end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Pro-Net may also use personal data to improve on the level and type of service Pro-Net offers to its customers. Pro-Net may process personal data for the purposes of sales analysis and customer usage statistics.

Pro-Net may from time to time inform its customers, end users and potential customers about Pro-Net products and services and other information Pro-Net feels may be of interest. Customers and other recipients of information from Pro-Net may indicate at any time whether they want to receive information about Pro-Net's products and services or not.

Pro-Net does not disclose personal data to unaffiliated third parties unless customer consent has been obtained. We are obliged to disclose personal date when: We are required by law or where Pro-Net has contracted with third parties to assist in providing services to Pro-Net customers such as for delivery, installation and systems support services. Pro-Net will also pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.

Pro-Net has implemented internal security procedures that restrict access to and disclosure of personal data within Pro-Net. Pro-Net will actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the Pro-Net Acceptable Use Policy.

The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Pro-Net specific rights to access and rectify personal data held about them. These include the right to: obtain from Pro-Net confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients; request the deletion or rectification of personal data which is inaccurate.

If any individual wishes to contact Pro-Net regarding the personal data held about them or has any other question about Pro-Net's data privacy procedures, they should direct an email to privacy@pro-net.co.uk send a letter to "Pro-Net Customer Services Department", Hyde House, The Hyde, Hendon, London, NW9 6LH or phone 0870 835 6911.

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