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Acceptable Use Policy

Illegal Use

The Pro-Net Network and Services may be used for lawful purposes only and in compliance with all current and future statutes in force from time to time. The Customer agrees not to use the Service to send or receive materials or data which is in violation of any law or regulation or which is defamatory, offensive, abusive, indecent, obscene or in breach of confidence, privacy, trade secrets or in breach of any third party Intellectual Property rights (including copyright) or in breach of any other rights.

You are prohibited from storing, distributing or transmitting any unlawful material through our services. Examples of unlawful material include: direct threats of physical harm; hardcore and child pornography; and copyrighted, trademarked and other proprietary material used without proper authorisation. You may not post, upload or otherwise distribute copyrighted material on our servers without the consent of the copyright holder. The storage, distribution, or transmission of unlawful materials could lead to UK authorities alleging criminal liability, in addition to the actions we may take outlined in Clause 7 below.

Violations of System of Network Security

Any violations of systems or network security are prohibited, and may result in the User facing criminal and civil liability. Pro-Net will investigate incidents involving such violations and will inform and co-operate with the relevant law enforcement organisations if a criminal violation is suspected. Violations may include, but are not limited to, the following:

  • Unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network;
  • Unauthorised monitoring of data or traffic on any network or system without express authorisation of the owner of the system or network; or
  • Interfering with any user, host or network including mailbombing, flooding, deliberate attempts to overload a system and broadcast attacks.

You may not store or distribute certain other types of prohibited material on our servers. Examples of prohibited material include, but are not limited to, programs containing viruses or Trojan horses and tools to compromise the security of other sites.

Email Use

We will investigate complaints regarding e-mail and may take action based on the rules set out below. If an e-mail message is found to violate one of the policies below, or to contain unlawful material, as described in Clause 1 above, we may take action as outlined in Clause 7 below.

You may not send e-mail to any user who does not wish to receive it, either at Pro-Net or elsewhere. We recognise that e-mail is an informal medium, however, users must refrain from sending further e-mail to a user after receiving a request to stop.

Unsolicited advertising mailings, whether commercial or informational, are strictly prohibited. You may send advertising material only to addresses that have specifically requested it. We will not forward mail of accounts terminated for bulk mailing or unsolicited advertising. Chain letters are unsolicited by definition and may not be propagated using our services.

You may not send, distribute, or reply to mailbombs. Mailbombing is defined as either e-mailing copies of a single message to many users, or sending large or multiple files or messages to a single user with malicious intent.

You may not use false email headers or alter the headers of e-mail messages to conceal their e-mail address or to prevent Internet users from responding to messages. You must not use any email address that you are not authorised to use.

Violations of the AUP outlined in this document can sometimes result in massive numbers of e-mail responses. If our users receive so much e-mail that our resources are affected, we may shut down a user's account.

Pro-Net adhere to the ISPA guidelines for bulk unsolicited mail.

Usenet News Usage

Our services include access to many Usenet discussion groups including web based news groups and MSN communities (newsgroups). You acknowledge that some newsgroups contain language, pictures, or discussion of subjects intended for adult audiences. We do not monitor access to Usenet newsgroups or the content of posts by our users or users at other sites. Accordingly, we are not responsible for the content of any posting made to Usenet.

We reserve the right to discontinue access to any Usenet newsgroup at any time and for any reason.

We will investigate complaints regarding posts of inappropriate material to Usenet by our users and may, at our sole discretion, take action based on the rules set out below. Criteria for determining whether a post is inappropriate include: the written charter/FAQ of the newsgroup(s) in question; the established Usenet conventions outlined below; the system resources consumed by the posting; and applicable laws.

If a post is found to violate one of the policies below, or to contain unlawful material, as described in Clause 1 above, we may require that the post be moved to a more appropriate forum (if any), or take action as outlined in Clause 7 below.

Usenet news articles posted using our services must comply with the written charter/FAQ of the newsgroup to which they are posted. If a newsgroup does not have a charter or FAQ, its title may be considered sufficient to determine the general topic of the newsgroup. You are responsible for determining the rules of a newsgroup before posting to it.

Established Usenet conventions ("Netiquette") prohibit advertising in most Usenet newsgroups. You may post advertisements only in those newsgroups that specifically permit them in the charter or FAQ. Some newsgroups may permit "classified ads" for single transactions between private individuals, but not commercial advertisements. You are responsible for determining whether or not a newsgroup permits advertisements before posting.

Netiquette prohibits certain types of posts in most Usenet newsgroups. Types of prohibited posts include chain letters, pyramid schemes, encoded binary files, job offers or listings, and personal ads. You may post these types of message only in newsgroups that specifically permit them in the charter or FAQ (if any). You are responsible for determining whether or not a newsgroup permits a type of message before posting.

You may not alter the headers of posts to Usenet to conceal their e-mail address or to prevent Internet users from responding to posts, except by adding a clause or character to the email address or domain name to foil programs that gather email addresses from Usenet posts.

Only the poster of a Usenet article or us has the right to cancel the article. You may not use our resources to cancel articles that you did not post. The sole exception to this rule is for moderators of formally moderated newsgroups where the moderator of a newsgroup may not post any articles in a newsgroup he or she is moderating.

You may not attempt to "flood" or disrupt Usenet newsgroups. Disruption is defined as posting a large number of messages that contain no substantive content to a newsgroup to the extent that normal discussion in the group is significantly hindered. Examples of disruptive activities include posting multiple messages with no text in the body, or posting many follow-ups to messages with no new text.

You may not excessively post the same or similar article to multiple unrelated newsgroups.

World Wide Web Usage

You are solely responsible for the content of Web pages owned and/or operated by you.

We reserve the right to remove any Web page on our servers at any time and for any reason.

We will investigate complaints regarding inappropriate material on Web pages within our domain and may, in our sole discretion, require that the material be removed or take action as outlined in Clause 7 below.

You may not use World Wide Web pages within or outside our domain to violate any part of the AUP, or to attempt to disrupt the pages or Internet experiences of other users.

Internet Relay Chat (IRC)

We do not monitor IRC channels. Any user in IRC may create a channel and hold operator privileges, and any user with operator privileges on a channel may remove anyone else from that channel. Channel operators are not our agents, and are in no way compensated or supervised by us, accordingly, we are not liable for the content of any communication made on IRC.

We will respond to complaints of inappropriate behaviour in IRC, and may take action based on the rules below. If the user's behaviour is found to violate any of our IRC policies, or to involve unlawful material, as described in Clause 1 above, we may take action as outlined in Clause 7 below.

Users may not engage in "flooding". Flooding is understood as deliberately repeating actions in quick succession in order to fill the screens of other users with text.

A "flash" is a message, which contains control code information designed to disrupt a user's terminal emulation or session. You may not send or relay such messages via any medium, including IRC.

One or more users with operator privileges or "ops", control each IRC channel. The holder of ops on a channel has the ability to remove any other user from that channel, temporarily or for as long as the channel exists. "Hacking" is defined as manipulation of IRC servers in order to harass or disconnect other users, or forcible seizure of ops on a channel for purposes of disruption or harassment. You may not engage in hacking or attempt to gain operator privileges for a channel without the permission of the current holder(s) of ops (if any) on that channel.

As stated above, the holder of ops on a channel has the right to remove any users he or she considers offensive. Users who are removed have the option to move to another channel or create a channel of their own, where they hold operator privileges. You may not attempt to return to a channel after being banned from it.

Any user has the ability to screen out messages from a user that they find objectionable, using the "ignore" command. You may not attempt to continue sending private messages to a user after being ignored.

You may adopt any available nickname for use in IRC, however, the "whois" command can be used to discover the username and hostname of any IRC user. You may not attempt to disguise your username or hostname in order to impersonate other users or to use IRC anonymously.


We have in place a procedure for handling your complaints about material stored and/or accessed via our service. If you wish to make such a complaint, please ensure that you make your complaint by email to If you do not use this facility we cannot guarantee that your complaint will be dealt with promptly.

Pro-Net Ltd reserves the right to investigate suspected violations of the AUP. When we become aware of possible violations, we may initiate an investigation, which may include gathering information from the user involved and the complaining party, if any, and examination of material on our servers. Much of the AUP reflect acts that may constitute breaches of United Kingdom legislation or regulations and may in some cases carry criminal liability.

During an investigation, we may suspend the account involved and/or remove the material involved from our servers. Such action may include temporary or permanent removal of material from our servers, the cancellation of newsgroup postings, warnings to the user responsible, and the suspension or termination of the account responsible. We will determine what action will be taken in response to a violation on a case-by-case basis.

The customer acknowledges that Pro-Net may be required by current or future law or regulation, including but not limited to the Regulatory of Investigatory Powers Act 2000, to access, monitor, store, take copies of, or otherwise deal with the Customer's data stored on or transmitted by the Service. Without limitation, you expressly authorise us to use your personal data and other account information in connection with any such investigation, including by disclosing it to any third party authority that we consider has a legitimate interest in any such investigation or its outcome.

Pro-Net reserves the right to terminate the Service with immediate effect and without further obligation or liability to the Customers as required by any law enforcement organisation or by the Courts.

Regulation of Investagatory Powers (RIP)

Pro-Net will take action to comply with the provisions contained in the RIP Act and any regulations enacted under it and shall fully co-operate with the UK authorities empowered under the Act.


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